Effective Date: 12/05/2025
Who we are
Mutual Engagement Disability Services (“we”, “us”, “our”) is committed to protecting your privacy under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we handle your personal information, especially when providing services under the National Disability Insurance Scheme (NDIS).
What Personal Information We Collect
We collect the following types of personal and sensitive information:
– Full name, DOB, gender
– Contact details
– NDIS number and plan details
– Medical and disability-related information
– Cultural background and language preferences
– Emergency contact and next of kin
– Support needs, goals, and service history – Photographs or video (with consent)
How We Collect Your Information
We collect information directly from you or via:
– Family members or legal guardians
– Support coordinators or health professionals
– NDIS and relevant agencies (with your consent)
Why We Collect Your Information
Your personal information helps us to:
– Provide and tailor disability support services
– Ensure your health and safety
– Fulfill legal obligations and improve service quality
Disclosure of Personal Information
We may share your information with:
– Healthcare professionals and service providers
– NDIS and other government bodies
– Your nominated representatives
– Emergency services (if required)
We do not send your information overseas without consent or legal necessity.
Data Storage and Security
We take all reasonable steps to protect your data, including:
– Secure digital storage systems
– Password protection and encryption
– Staff training in privacy and confidentiality
Accessing and Correcting Your Information
You can request access or corrections to your personal information at any time. We will respond within 30 days unless otherwise required by law.
Your Rights and Choices
You have the right to:
– Be informed about how your data is used
– Withdraw consent at any time
– Lodge a privacy complaint
Making a Privacy Complaint
If you have a concern, please contact us. If unresolved, you can escalate it to the Office of the Australian Information Commissioner (OAIC):
– Phone: 1300 363 992
– Website: https://www.oaic.gov.au
Policy Updates
This policy may change from time to time. Updates will be published on our website. We recommend you check back periodically to stay informed.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Contact Us
If you have any questions or feedback regarding this policy, please contact us:
Mutual Engagement Disability Services Pty. Ltd.
Unit 112 22-30 Wallace Avenue, Point Cook, VIC 3030
+61 (03) 8376 7384, 1300 402 513