When support gets complex, you want a nurse running it
Mutual Engagement Disability Services is a registered NDIS provider owned by a registered nurse, based right here in Point Cook. We take on the high-needs, health-related and complex support that other local providers can't, and we deliver it across Point Cook and the wider Wyndham area. A real person answers when you call.
When the needs are complex, too many providers say no
If your support involves health, medication, high physical needs or behaviour that other providers find hard, you have probably been turned away, passed around, or sent a worker who was out of their depth. You deserve a provider with the clinical backing to take it on and the local presence to actually show up. That is what we are built for, and it starts with who runs the support.
Why participants in Point Cook choose us
Owned by a registered nurse
Our director is a registered nurse, so health needs, medication and clinical risk are understood and planned for, not handed to a worker who is guessing. Most local providers are not clinically led.
Built for high and complex needs
We hold the registrations for Specialist Disability Accommodation, supported independent living, high-intensity personal care and behaviour support, with the clinical judgment to deliver them safely.
An office right here in Point Cook
We are based on Wallace Ave in Point Cook, not run from a call centre across the city. That means local workers, shorter travel and a team you can reach.
Reliable workers, and we pick up the phone
When you call, a real person answers and follows up. We stay on top of your supports so nothing quietly slips.
Registered, and open to every plan
We are a registered NDIS provider, with registration in force until 22 May 2027. Agency-managed, plan-managed and self-managed participants are all welcome.
NDIS supports we deliver in Point Cook
Whatever your situation, including the complex and health-related, we have the supports and the clinical backing to deliver them.
Specialist Disability Accommodation (SDA)
Accessible housing for eligible participants with high support needs, plus help to work out whether you qualify for SDA funding.
Learn about SDA ›Supported Independent Living (SIL)
Day-to-day support to run your own home and life, with the right help at the right time, including high-needs support.
Learn about SIL ›Personal Care
Respectful help with daily personal tasks, including high-intensity personal care, on your terms and with clinical oversight.
Learn about Personal Care ›Specialist Behaviour Support
Positive behaviour support focused on quality of life, safety and building skills.
Learn about Behaviour Support ›Specialist Support Coordination
Make sense of your plan and get full value from your funding, with someone local who can sit down with you.
Learn about Support Coordination ›Short-Term Accommodation & Respite
Short, planned stays that give family carers a genuine break.
Learn about STA & Respite ›Community Participation
Support to get out, connect and build confidence across Point Cook and Wyndham.
Learn about Community Participation ›Assist-Travel & Transport
Reliable transport to appointments, work, study and programs.
Learn about Transport ›Local to Point Cook and the wider Wyndham area
Our office is in Point Cook, and we support participants right across Wyndham: Point Cook, Werribee, Werribee South, Wyndham Vale, Tarneit, Truganina, Hoppers Crossing, Williams Landing, Manor Lakes, Laverton, Seabrook and Altona Meadows. Because we are based in Point Cook, our workers spend less time travelling and more time supporting you.
Mutual Engagement Disability Services
Unit 112/22-30 Wallace Ave, Point Cook VIC 3030
Hours: Monday to Saturday, open 24 hours. Sunday closed.
0423 633 142 · [email protected]
Registered NDIS provider. ABN 70 663 550 034.
Who we support
We support people aged seven and over living with physical, intellectual, sensory, psychosocial and neurological disability, including acquired brain injury, autism, dementia, mental health conditions and spinal disability. We work alongside participants, families, guardians and support coordinators, and we keep everyone in the loop.
Getting started is simple
Call 0423 633 142 or send an enquiry. There is no obligation.
We talk through your goals and your plan, and which supports we can deliver.
We agree on a plan of support with you. Clear, written, and built around what you want.
Support begins. Matched workers, on time, with someone you can always reach.
Frequently asked questions
Is Mutual Engagement Disability Services a registered NDIS provider?
Yes. We are a registered NDIS provider (ABN 70 663 550 034), with NDIS registration in force until 22 May 2027. Registration means agency-managed, plan-managed and self-managed participants can all access our supports.
What NDIS services do you provide in Point Cook?
We provide Specialist Disability Accommodation (SDA), Supported Independent Living (SIL), Short-Term Accommodation and respite, Specialist Support Coordination, personal care, community participation, group activities, transport support and specialist behaviour support.
Do you provide Specialist Disability Accommodation (SDA) in Point Cook?
Yes. We provide SDA for eligible participants with extreme functional impairment or very high support needs, and we can help you understand whether you qualify for SDA funding.
Which areas around Point Cook do you cover?
We serve Point Cook, Werribee, Werribee South, Wyndham Vale, Tarneit, Truganina, Hoppers Crossing, Williams Landing, Manor Lakes, Laverton, Seabrook and Altona Meadows.
Can I use your services if I am plan-managed or self-managed?
Yes. Because we are a registered provider, participants who are agency-managed, plan-managed or self-managed can all access our supports.
How quickly will you respond if I get in touch?
We answer the phone and reply to every enquiry. When you call 0423 633 142 or send a message, you will hear back from us, and we will follow up.
What ages and disabilities do you support?
We support people aged seven and over living with physical, intellectual, sensory, psychosocial and neurological disability, including acquired brain injury, autism, dementia, mental health conditions and spinal disability.
How do I get started?
Call 0423 633 142 or make an enquiry. We will talk through your goals and your plan, agree on a plan of support with you, and begin.
Talk to a provider who can take it on
Call 0423 633 142 and speak to a real person about NDIS support in Point Cook, including complex and high-needs support. No call centre, no runaround.